Frequently Asked Questions
You have questions, we have answers
Is the appraisal kit free?
Yes. The Appraisal Kit is absolutely free upon your request. There is no obligation or solicitation.
How do I use the appraisal kit?
Your Appraisal Kit will arrive at the address you have provided. All you need to do is fill out the enclosed form, put your platinum metals in the secure packaging, and drop it off at your local UPS® location.
Is the appraisal kit insured if it gets lost?
Yes, your appraisal kit is insured. With Recycle Platinum your appraisal kit is automatically insured up to $5,000 against loss or damage.** If you feel you need more coverage, you may obtain additional insurance at your own expense. We will reimburse you for the cost of the additional insurance in the event you accept our offer. For a list of approved providers, please call (800) 538-8188.
How do I know you received my appraisal kit?
You can track via UPS® by using our online tracking system or call Customer Service at (800) 538-8188. As soon as we receive your package, one of our experts will evaluate your items and e-mail you a payment offer.
How much will you pay for my platinum?
The payment we issue for each Platinum-Pak we receive is different, depending upon the contents. We pay high industry recovery prices for scrap platinum, and we let you know how much we can pay for your items before we issue payment.
What if I am not satisfied with you payment offer?
If for any reason you are not happy with our payment offer, we will mail your items back to you, and we will cover the shipping expenses. In addition to that we will insure your items for the amount of our offer.
For how long has the company been offering
A key factor in determining whether you should do business with a company is how long the company has been buying spent and scrap platinum for cash. Companies offering cash-for-platinum services for less than a year often lack the experience to understand how to run the business efficiently and best serve its customers. We at Recycle Platinum™ have 50+ years of scrap platinum-buying services under our belt; our decades of experience have helped us to set up a system of checks and balances that will best serve our clients' interests by providing the fast, free, and friendly service our many thousands of satisfied customers seek.
What are your shipping options?
Customers automatically receive a Free UPS label to send us their items. We can also upgrade you to free UPS overnight shipping. To upgrade, please call our customer service team at (800) 538-8188 Monday - Friday 8am - 6 pm EST.
Does the company maintain a package tracking system?
Some of our competitors may claim to have a system in place for supervising your platinum once the company receives it. But is this "system" ever fully explained? Does the company employ state-of-the-art package tracking tools? At Recycle Platinum™, our seamless package tracking technology, complete with streaming video check-in and automated bar code entry, ensures that the contents of every Platinum-Pak we receive are checked in, weighed, recorded, and tracked throughout the assessment process. As a result, the valuables in our custody are entirely trackable and exceptionally secure.
How long will it take to receive my kit in the mail?
You should receive your physical kit in the mail between 3-5 business days from the date of your request. For faster service, we will also provide you with a link to an electronic UPS label within your welcome email. This can be used the same day you request your kit.
No printer, no problem! Take your mobile phone to your nearest staffed UPS location and they can print your label for you. If you have questions, please don't hesitate to call our customer service team at (800) 538-8188 Monday - Friday 8am - 6 pm EST.
How long will it take for my items to be received once they are in the mail?
Once your package is dropped off at the staffed UPS location, it should take about 2-3 days for it to arrive at our secure location. We also offer free overnight shipping. To upgrade, please call our customer service team at (800) 538-8188 Monday - Friday 8am - 6 pm EST.
Does the company supply free, secure, and insured
Several of our competitors have created mailing packages that look like the Recycle Platinum™, but fail to provide the more costly safeguards like our state-of-the-art materials, reliable tracking system, and insurance. Would you be comfortable sending your valuables to someone you didn't know with nothing more than a shipping label and no mention of package safety, tracking, or insurance? We didn't think so. That's why we developed the Platinum-Pak, our exclusive, specially-designed mailing kit for sending your spent and scrap platinum safely and securely through UPS®. From bar-coded tracking form to polymer safety bag to specially-designed shipping materials, we provide all our customers with free, superior, self-insured packaging materials for the safe and secure transport of their valuables to us. But beware of impostors!
Is the company just a pawn shop in disguise?
While many of our competitors are simply pawn shops made to look a whole lot "nicer" on the Web, Recycle Platinum™ is most definitely not a pawn shop. Online pawn shops often require some personal financial information from customers which can put the customer at risk for identity theft. Pawn shop customer service, if any, is often cold and impersonal. And, while many states have different pawn shop regulations, some online pawn shops can sidestep those regulations and engage in harmful business practices. At Recycle Platinum™, there's never any need to sacrifice your comfort, privacy, or financial security. We provide warm, friendly service from experienced professionals you can trust. We will never request financial information from you. And safeguards are in place to ensure that any information you give us is extremely secure.
does the company belong to any associations?
We are proud members of both the Jeweler's Vigilance Council (JVC) and the Jeweler's Board of Trade (JBT), both of which exist to uphold the highest of ethical standards in the jewelry industry. Our jewelers are trained and accredited by the Gemological Institute of America (GIA), ensuring the most expert handling of your possessions. To ensure expert tracking of your goods to and from our secure facility, we partner with UPS®. Your UPS® package is automatically insured up to $5,000 in the event of loss or damage. Upon pre-approval, we offer additional insurance coverage up to $100,000 at no extra cost. To get approved, please call us at (800) 538-8188. Lastly, to provide a speedy payment, we have integrated with Paypal™. If this payment method is selected, customer can receive payment in as quickly as 24 hours from offer acceptance. When it comes to customer service, Recycle Platinum raises the bar!
Does the company have an anti-money laundering
Federal law requires that every company engaged in the jewelry-buying business have an anti-money laundering (AML) program to deter terrorist activity. Any company not having such a program is subject to significant penalties and sanctions. Thus, to avoid putting you and your valuables at risk, you should ask any company you're considering doing business with for proof of its AML program and the date the program was established.